Services | Onsite System Operation & Support

In certain cases, business requirements mandate that solutions be installed outside the STS PayOne data centers, or that services be provided from within the borders of a specified country. In such instances, clients may draw on the expertise of STS PayOne’s business and technical operations specialists who are uniquely positioned to provide unmatched 24/7 operation and support services either remotely or on site.

The range of managed services cover merchant onboarding, infrastructure management, Point of Sale (POS) terminal maintenance and user training. It also encompasses STS PayOne application administration including entity definition and profiling, in addition to dealing with regulations for fraud monitoring and prevention, reconciliation, fee definitions and settlements, as well as report customization, among others, in parallel with an advanced audit trail, helpdesk and incident tracking systems for streamlined operations and controlled monitoring.